Solutions

Customer Service

We build customer intimacy by addressing and resolving customer. Our solutions are supported by trained personnel to handle inbound and outbound inquiries and complaints supported by a versatile multi-channel contact center platform, Sesame.

E-Commerce Assistant

With the exponential growth of e-commerce in Indonesia, Links have identified the need to provide the human contact fact. Our agents are trained to answer inquiries, attend to customer concerns and make the engagement as pleasurable as possible.

Campaign Support

For brands that have specific requirements and objectives, our proprietary platform has the flexibility to adapt . From easy-to-use dynamic call script, to experience advisory, Links can help tailor a program to suit your business needs.

Multi Channel Customer Experience

Our focus is to create a delightful Customer Experience across customer touchpoints in digital platforms and traditional channels. We reach out through voice, email, chat and customer interaction in social media. Our services include Customer Service, Cross-sell Upsell, Tele Collection, Know your Customer, Acquisition and Retention. We can help to tailor programs for brands that have specific requirements both offline and online to suit your business needs.

Services

Cloud Based Platform

Our Sesame Platform is an integrated cloud-based solution that offers Multi-channel contact center CTI Integration, Gamification and Loyalty Programs complete with Business analytics. We reach out through voice, email, chat, social media and short message.

Gamification and Loyalty Programs

Links implements a web based gamification system to improve our contact center results.

The gamification platform simplifies the process of monitoring agent’s performance, and comes with an interactive call script editor that enables script customization.

Missions and tasks can be set in a matter of minutes, and performance measured and monitored in real time.

Flexible Pay-Per-Interaction Programs

The Pay Per Interaction Programs is a result based payment scheme that enables clients to maximize their investments and have full control of their contact center expenditure.

Our Sesame Platform is an integrated based solution that offers Multi-channel contact center CTI Integration, Gamification and Loyalty Programs complete with Business analytics. We reach out through voice, email, chat, social media and short message. Links implements a web-based gamification system to improve our contact center results. The gamification platform simplifies the process of monitoring agent’s performance, and comes with an interactive call script editor that enables script customization. Missions and tasks can be set in a matter of minutes, and performance measured and monitored in real time

CLIENT EXPERIENCE

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Don't wait until tomorrow. Talk to one of our consultants today and learn how to start leveraging your business.

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