BPO Indonesia | Elevating Customer Experiences
Through Innovation and Expertise
At Links, we take pride in being an experienced Indonesian BPO company that delivers. More than just a service provider, we are a trusted partner-rooted in deep local insight and committed to building authentic connections between brands and their customers. Our success is defined by the relationships we create and the experiences we enhance.
Experience that
Drives Results
From government and finance to e-commerce, automotive, FMCG, and tech-we bring years of hands-on experience to every partnership. We don’t just work with our clients we grow with them, delivering impact that lasts.
Financial
Government
Automotive
e-commerce
FMCG
Technology
Our Core
Solutions
Digital Operations:
Seamless interactions, driven by expertise and AI enabled proprietary Technology. Our sales, telemarketing, and desk collections services operate at COPC standards, ensuring exceptional performance tailored to Indonesia’s dynamic market.
Authentic Connections:
Customer loyalty isn’t just earned—it’s cultivated. Through data-driven insights and personalized strategies, we create meaningful interactions that strengthen brand affinity and enhance retention.
Empowered Teams:
Happy employees deliver outstanding results. By fostering a positive work environment, we ensure our agents bring their best to every customer interaction.
Agility & Adaptability:
Markets evolve, and so do we. Our flexible approach ensures seamless adaptation to shifting business needs.
Our Core
Services
Telesales
A robust and strategically focused Telesales operation provides a direct, scalable, and personalized channel for customer engagement, driving higher conversion rates and fostering strong customer relationships. By combining human interaction with data-driven strategies, to generate consistent, scalable, and cost-effective sales results.
Telecollection
Our desk collection operation is a key service we offer to help manage overdue accounts. By combining customer-focused engagement with effective debt recovery strategies, we provide a streamlined approach that reduces outstanding balances and maintains positive customer relationships to supports the financial stability of your business.
Customer Service
We build customer intimacy by efficiently addressing customer needs. Our trained personnel handle inbound and outbound inquiries and complaints, supported by our versatile multi-channel AI enabled platform, Sesame. Whether through phone, email, chat, or social media, we ensure seamless, personalized interactions that enhance satisfaction, loyalty, and business growth.
Introducing
SESAME
Innovation with a Human Touch
SESAME is our proprietary built AI enabled contact centre solution – it’s a game-changer. By integrating voice, email, chat, and social media into a unified platform, SESAME enhances efficiency while maintaining the personal connections and customers value. With features like dynamic scripting, real-time monitoring, coaching tools, and gamification, we optimize workflows, boost agent performance, and elevate customer satisfaction in Indonesia’s fast-paced market.
Integration with 3rd Party Tools
Fast Installation
Dynamic Script Builder
Realtime Monitoring
Knowledge Based Management
Work From Home Support
Gamification and Rewards
Customized Dashboard and Reporting
Features
Articles
Omnichannel BPO Contact Center: The New Era of Customer Engagement
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The Growth of Ministry Helpdesk Support: Enhancing Public Service in the Digital Age
In today’s fast-evolving digital era, helpdesk services within ministries play a vital role. Governments can no longer afford to…
Will Artificial Intelligence Replace Contact Center Agents? The Future of Customer Service
Artificial Intelligence (AI) is transforming industries across the globe—and customer service is no exception. As companies strive for greater…
Redefining the meaning of
Exceptional Customer Care.
Where deep industry expertise, empowered teams, and purpose-built technology come together to elevate your business to the next level. Contact us today and let’s grow together.