Category technology

In today’s ever-evolving digital age, the demand for seamless and integrated customer experiences is growing rapidly. For companies aiming to retain and win back customers, delivering consistent support across multiple touchpoints has become essential. This is where the omnichannel strategy…

Artificial Intelligence (AI) is transforming industries across the globe—and customer service is no exception. As companies strive for greater efficiency and cost savings, many are turning to AI to streamline their contact center operations. But does this mean human agents…