Solutions
We foster customer intimacy by proactively addressing and resolving customer concerns. Our solutions are delivered by professionals trained to manage both inbound and outbound inquiries and complaints. These efforts are supported by Sesame, our versatile multi-channel contact center platform.
With the rapid growth of e-commerce in Indonesia, Links offers personalized customer support to meet the evolving demands of online shoppers. Our trained agents handle inquiries, resolve concerns, and ensure seamless, positive experiences, all while maintaining efficiency and aligning with the fast-paced nature of the industry.
For brands with specific requirements and objectives, our proprietary platform offers the flexibility to adapt seamlessly. From intuitive, dynamic call scripts to personalized experience advisory, Links is equipped to tailor a program that meets your unique business needs
Multi Channel Customer Experience
Our focus is to provide an exceptional customer experience across all touchpoints, engaging customers through voice, email, chat, and social media interactions. Our services include Customer Service, Tele-Collection, Know Your Customer (KYC), and Tele-Sales. We specialize in tailoring programs for brands with specific needs to ensure alignment with your business objectives.
Services
Telesales
A robust and strategically focused telesales operation provides a direct, scalable, and personalized channel for customer engagement, driving higher conversion rates and fostering strong customer relationships. By combining human interaction with data-driven strategies, to generate consistent, scalable, and cost-effective sales results
Telecollection
Our desk collection operation is a key service we offer to help manage overdue accounts. By combining customer-focused engagement with effective debt recovery strategies, we provide a streamlined approach that reduces outstanding balances, maintains positive customer relationships, and supports the financial stability of your business.
Customer Service
We build customer intimacy by quickly and efficiently addressing customer needs. Our trained personnel handle inbound and outbound inquiries and complaints, supported by our versatile multi-channel platform, Sesame. Whether through phone, email, chat, or social media, we ensure seamless, personalized interactions that enhance satisfaction, loyalty, and business growth.
Integrated Contact Center Platform
An integrated contact center platform that serves as a centralized hub for managing customer interactions, combining advanced technology with intuitive interfaces to streamline workflows, enhance engagement, and improve customer satisfaction.
This platform integrates voice, email, chat, social media, and other channels into a unified system, allowing agents to deliver consistent and informed support, no matter how customers choose to connect.
Fast
Installation
Customized Dashboard
and Reporting
Powerful
Integration with 3rd party tools
Support Work from Home strategy
Gamification and Rewards
Dynamic Script Builder
Real Time Monitoring
Knowledge Based Management
Blogs
Client Experience
Member of
Let's Talk
Don't wait until tomorrow. Talk to one of our consultants today and learn how to start leveraging your business.
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